Effective Date: 12 December 2023

Last Updated: 12 December 2023

Welcome to PPPow, the e-commerce platform operated by HMSP International (Australia) Pty Ltd (hereafter "HMSP International"). Our refund policy is designed to operate in compliance with the Australian Consumer Law (ACL). Please read this policy carefully to understand your rights and responsibilities regarding refunds.

1. Consumer Guarantees:
PPPow operates in alignment with the consumer guarantees provided under the Australian Consumer Law. These guarantees include the right to a refund if a product purchased through PPPow fails to meet the consumer guarantees of acceptable quality, fitness for purpose, or compliance with descriptions provided.

2. Eligibility for Refunds:
You are entitled to a refund if the product you purchased through PPPow:
Is faulty or damaged.
Does not match the description provided.
Is not fit for the purpose it was sold.
Does not meet the consumer guarantees of acceptable quality.

3. Refund Process:
You are entitled to a refund if the product you purchased through PPPow:
To initiate a refund, please follow these steps:
Contact us via Chat or Email: Reach out to us directly with your order number to discuss the issue and attempt to resolve it. Many issues can be resolved through direct communication.
Request a Refund: If the issue persists, and the product does not meet the consumer guarantees, request a refund from the us. Clearly outline the reasons for your request.
Provide Evidence: If necessary, provide evidence to support your claim. This may include photographs of the faulty product, proof of purchase, or any other relevant documentation.

4. PPPow Responsibilities:
PPPow is responsible for:
Providing refunds in accordance with the Australian Consumer Law.
Responding promptly to refund requests.
Cooperating with buyers to resolve issues.

5. Timeframe for Refunds:

Refunds will be processed within 30 days from the written confirmation of refund from the PPPow team. We will not unreasonably delay the refund process.

6. Refund Denial:

PPPow may deny a refund if:
The buyer changes their mind.
The buyer discovers they can purchase the product for a lower price elsewhere.
The byer damages the product by misuse or failure to follow care instructions

7. Contact Us:
If you encounter difficulties in obtaining a refund or have concerns about products not meeting Australian Standards, please contact us at support@pppow.com.au. We are here to assist you and ensure PPPow operates in compliance with the Australian Consumer Law.

8. Governing Law:
This Refund Policy is governed by the laws of the Commonwealth of Australia and is subject to the Australian Consumer Law.

By using PPPow, you acknowledge your understanding and agreement with this Refund Policy and the principles of the Australian Consumer Law.